🛠️ Login Help
Search solutions or select a topic to resolve issues.
Missing One-Time Email Code?
1. Check your spam/junk folder for automated alerts.
2. Add support@sidra-chain.cc to your safe contact list.
3. Wait 60 seconds before requesting a new authentication code.
Web3 Wallet Connection Failed?
Make sure your extension or mobile Web3 wallet is unlocked. Verify that your wallet browser allows connection prompts from sidra-chain.cc, or try disconnecting session cookies and restarting your browser.
KYCPort Passive Liveness Stuck?
Passive liveness verification requires active camera permissions. Ensure your device isn't blocking camera access, sit in a well-lit room, and maintain a steady posture within the frame.
Passkey / Biometric Authentication Error?
Ensure your device supports WebAuthn standards (Touch ID, Face ID, or Windows Hello). If using cross-device authentication, verify Bluetooth is toggled ON for nearby pairing.
Account Access Restricted?
Too many failed one-time passcode attempts trigger temporary 15-minute cool-down security measures. Wait for the security timer to expire or contact network administration.